As one of the most crucial benchmarks set by ISO, the ISO 9001 refers to a framework of policies that are intended towards ensuring that the products and services of an organization meet the expectations of the clients and ensure customer satisfaction.
The recent version of this type of ISO standards, i.e. ISO 9001 2015 is more effective than its earlier versions in many respects:-
- Greater stress on the dedication from top-level management.
- Better assessment of threats & opportunities in a systematic and farsighted way.
- Use of simple but comprehensive lingo that covers various management systems
- More practical approach for higher quality management.